Shipping policy
Shipping availability may vary based on the delivery address and the shipping service available at checkout.
Free Standard Shipping is available on all orders.
Order Cut-Off Time
Orders submitted before 5:00 PM Central Time, Monday through Friday, are processed on the same business day.
Orders received after the daily cut-off time will be processed on the following business day.
Orders placed during weekends or applicable holidays will begin processing on the next business day.
Order Processing Time
Once payment has been successfully confirmed, orders generally require 1–3 business days to be processed before dispatch.
The processing period may involve reviewing the order, confirming payment, preparing the product, packaging, and dispatching the shipment.
Processing times may occasionally vary due to circumstances such as increased order volume or holidays.
Delivery Time
Following dispatch, delivery generally takes up to 7 business days.
The actual delivery period may vary depending on the destination and shipping service.
Estimated Total Delivery Time
The estimated total delivery timeframe is 2–10 business days from the date the order is placed.
This estimate includes:
Order Processing: 1–3 Business Days
Delivery After Dispatch: Up to 7 Business Days
These timeframes are estimates and may vary depending on the delivery destination and other circumstances that can affect shipment transit.
Order Tracking
When tracking is available for your shipment, the tracking information will be included in the shipping confirmation email after your order has been dispatched.
Shipping Address
Please ensure that the shipping address and contact details provided when placing your order are complete and accurate.
Incorrect or incomplete address information may impact the delivery of your order.
Delivery Delays
Delivery may occasionally be affected by circumstances beyond our control, including severe weather, holidays, increased shipping volumes, carrier delays, or transportation disruptions.
If your shipment is delayed beyond the estimated timeframe, please contact our customer support team for assistance.
Lost or Damaged Shipments
If your order appears to have been lost during transit or arrives damaged, please contact us at support@novatrader.Shop and provide your order number along with the relevant details so we can review the issue.
Business Days
For order processing purposes, business days generally refer to Monday through Friday, excluding applicable holidays.
Returns and Refunds
For details regarding returns and refunds, please refer to our Refund and Return Policy.
Contact Information
Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599
Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US
Website: novatrader.Shop
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time