Refund policy

Thank you for shopping with us. This Refund & Return Policy outlines the procedure for requesting a return and receiving a refund when a return is eligible.

30-Day Return Window

We provide a 30-day return window.

Customers may submit a return request within 30 calendar days from the date their order is delivered.

Return requests made after the 30-day period may not qualify unless otherwise required by applicable law.

Return Eligibility

To request a return, customers must contact our customer support team within the applicable 30-day return period.

Returned items should remain in their original condition and must not show signs of misuse or intentional damage.

We may inspect the condition of a returned item before determining whether it qualifies for a refund.

How to Request a Return

Before returning an item, please contact us at:

Email: support@novatrader.Shop

Please include your:

Order number
Name used for the order
Email address used during checkout
Reason for the return
Photos of the item, where relevant

Our customer support team will provide additional instructions regarding the return process.

Return Shipping

Instructions for return shipping will be provided after your return request has been reviewed.

Please do not send a return to the business address listed on this page unless our customer support team specifically instructs you to do so.

Refund Process

After your returned item has been received and inspected, we will notify you of the status of your refund.

If the refund is approved, it will be issued to the original payment method used during checkout within approximately 5–7 business days.

Actual processing times may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Provide your order number along with clear photographs showing the issue so that we can review your request.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

After an order has been dispatched, cancellation may no longer be possible. In such circumstances, you may request a return after delivery in accordance with this policy.

Contact Information

Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US

Website: novatrader.Shop

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Updates

We may revise this Refund and Return Policy when necessary. Any updates or changes will be published on this page.