FAQs

1. How do I place an order?

To place an order, explore the products available on our website, add your selected items to the shopping cart, and proceed through checkout using one of the available payment methods.

2. What is the daily order cut-off time?

Orders submitted before 5:00 PM Central Time, Monday through Friday, are processed on the same business day. Orders received after the daily cut-off are processed on the following business day.

3. How long does order processing take?

Orders generally take 1–3 business days to process before they are dispatched.

4. How long will my order take to arrive?

Orders generally take 1–3 business days to process before dispatch. Once dispatched, delivery generally takes up to 7 business days.

Total Estimated Delivery Time: 2–10 business days from the date the order is placed, depending on processing time and the delivery destination.

5. Do you offer free shipping?

Yes. Free Standard Shipping is available on all orders.

6. Which shipping carriers do you use?

The shipping carrier may differ based on the destination, selected shipping service, and individual order. Shipping information will be provided where applicable.

7. Will I receive tracking information?

Yes. When tracking is available for your shipment, the tracking details will be included in your shipping confirmation email once the order has been dispatched.

8. Can I cancel or modify my order?

If you would like to cancel or make changes to an order, please contact us as soon as possible. Such requests can only be accommodated if the order has not yet been processed or dispatched.

9. What if my order arrives damaged or contains the wrong item?

If you receive an item that is damaged, defective, or different from the item you ordered, please contact our customer support team. Include your order number and, where applicable, clear photographs of the item and its packaging so that we can review the matter.

10. How can I contact customer support?

You can contact Nova Trader using the information below:

Trade Name: Nova Trader
Legal Entity: Nova Trader LLC
Registration Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
US

Website: novatrader.Shop

Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM Central Time

11. Is shopping on Nova Trader secure?

Our website uses HTTPS encryption for connections to the website. Payment transactions are processed through the payment methods available during checkout. Customers should review the information displayed at checkout before completing their purchase.